Introduction to AI and Process Improvement is for government and knowledge workers/leaders who want to harness AI and improve processes to deliver better and faster while freeing up people to add more value.   Using real-life and simulated examples, it demonstrates how AI can amplify the impact of process improvements to, together, create breakthrough results.  

An essential starting point for those who want to learn how to get started in AI and process improvement to overcome backlogs and reduce overwhelm through a practical and proven approach.

• The Introduction to AI and Process Improvement workshop is targeted to:

• Teams and individuals who want to take first steps using AI and Lean thinking to improve their work processes and accelerate their improvement efforts.
• Leaders and leadership groups who wish to evaluate a potential investment in pursuing AI and/or Lean.

• The learning objectives of this workshop include:

• Understand basic desktop AI tools (e.g. MS 365 Copilot) and key opportunities to start using them to create process flow and liberate human effort. 
• Understand the principles and basics of Lean process improvement, and how they can begin to transform knowledge/service work.
• Identify opportunities where AI and Lean can align to create greater combined impact than either approach on its own.
• Understand where AI and Lean each create the greatest value, and where not to apply each approach.

• Topics covered include:

• What jobs does AI do best?  
• How to start creating effective prompts to get the most out of desktop AI applications like 365 Copilot.
• Lean approaches and process improvement tools to identify and eliminate waste, and how to streamline knowledge and service work to deliver better and faster to clients without working harder.
• How backlogs begin and how to use Lean and AI to prevent and eliminate them.
• Lean principles to create powerful continuous improvement, with or without AI.
• The benefit of starting with the problems to be solved and their causes before experimenting with AI or process improvement solutions – to create focused, fast learning and quickly improved performance. 
• Are you addressing symptoms or causes, and why should you care?  How to avoid improvements that simply do “the wrong thing, faster”.
• Using the Plan-Do-Check-Adjust cycle to conduct experiments to quickly learn and improve both process and AI solutions.
• The people side of improving with Lean and AI, including how to build support to get started
• Getting started: practical first steps with both Lean and AI tools