Ever feel like that ever-growing backlog of un-started or un-finished files has a life of its own? It can be hard to make progress on it, especially while clients keep calling, new requests come in and staff are busy creating backlog reports. You bring in temporary help to try to fix the problem but it doesn’t work, and you’re left with low staff morale and an even larger backlog. If only you could blow up that backlog.
You can. We describe how in an article written for Canadian Government Executive Magazine.
To fix the problem it is important to understand how backlogs develop and grow. The graphic below illustrates how this happens.