Practical AI for Process Improvement Specialists teaches process improvement change agents and teams ways to use AI as a tool to improve processes and eliminate waste. This course explores AI as a solution space using a Lean approach to process improvement in order to create measurable results beyond what is possible using only one approach or the other.
You’ll learn to distinguish between AI solutions that improve processes versus those that simply automate broken workflows. Integrating common desktop tools (e.g. 365 Copilot) with structured process improvement methodology to plan an engagement, map the process, analyze the top problems to solve, and use the cycle of continuous improvement to ideate and implement solutions. You’ll be able to identify the right problems to solve, apply AI where it adds value, and avoid the trap of “doing the wrong thing, faster.
Participants leave the workshop able to craft and test high-impact AI user stories, prompts, and effective process improvement hypotheses.
Process Improvement Foundations
Planning of an Improvement Project
Mapping of an Improvement Project
Analysis of an Improvement Project
Ideating and iterating an Improvement Project
Continuous improvement