The Lean Yellow Belt Certificate workshop is an introduction to the structured process improvement project method known as DMAIC (define, measure, analyze, improve and control/continue to improve) for government and knowledge workers. Provides the skills required to begin facilitating improvement projects and attain/sustain measurable results. Now includes practical AI integration - learn when to apply AI to a process step, when process redesign is the better answer, and how to write effective AI prompts that produce useful results on the first try.

• The Lean Yellow Belt certificate workshop is targeted to:

• Teams and individuals overwhelmed by a backlog of work who want to identify and address breakdowns in a process to get ahead and reduce frustration 
• Employees of organizations who want to undertake low-risk Lean experiments to build expertise before implementing large-scale improvements
• Individuals who have recently joined an organization implementing Lean who need to get up to speed

• The learning objectives of this course include:

• Develop an understanding of what Lean is and how it applies to knowledge work
• Learn basic Lean tools and techniques to remove non-value added work and reduce frustration
• Learn how to apply DMAIC (a structured 5-step approach to process improvement) to begin facilitating improvement projects and get results.

• Topics covered include:

• Introduction to Lean as it applies to knowledge work
• How to identify and eliminate interruptions to flow and waste (the 8 Lean Wastes and Failure Demand)
• Introduction to the DMAIC 5-step approach to process improvement
  • DEFINE (current situation, target situation, problem statements, objectives, proactive change management)
  • MEASURE (collecting process data, value stream mapping)
  • ANALYZE (data analysis to find and prioritize root causes)
  • IMPROVE (identify, prioritize, plan, test and implement solutions)
  • CONTROL/CONTINUE TO IMPROVE (implement controls to sustain improvements, begin continuous improvement and manage the people side of Lean implementation)
  • AI for process improvement: where AI adds genuine value in knowledge work and where it does not
  • The Decision Rule: a 5-question framework for deciding when to apply AI vs. process redesign
  • Hands-on prompt engineering: writing effective AI prompts using the Plan-Do-Check-Adjust cycle
  • Live AI demo using course participants' own process data