Lean Government Summit 2019
Lean Government Summit brings together global public servants and thought leaders to share breakthroughs in delivering products and services through improved processes, innovation and energized people.
Featuring a range of speakers and subject matter designed to address the top issues of current and aspiring Lean government practitioners.
Catch this overview of the Summit courtesy of Canadian Government Executive in this interview with Craig Szelestowski, Summit Chair and President of Lean Agility.
In partnership with:
AGENDA - THURSDAY, JANUARY 24, 2019
7:30 - 8:30 a.m.
Registration/Networking/Breakfast
8:30 - 10:00 a.m.
Ken identifies the consequences of misusing measurement for incentives and motivation, or for control and accountability, referring to government examples in the United States. He will address how to help your organization begin using measurement as a flashlight, not a hammer, increasing flow and thus doing more good.
10:00 - 10:30 a.m.
Networking Break
10:30 a.m. - 12:00 p.m.
STREAM I
STREAM II
Senior Consultant, Lean Agility Inc.
Bernard, an Integral Master Coach and Lean Black Belt, will identify the hard costs of low trust, and using the Trust Equation, will help you identify relationships where trust is low and options to increase it. You will leave the session with an action plan to develop higher trust, which makes everything else flow better.
12:00 - 1:00 p.m.
Lunch
1:00 - 2:00 p.m.
STREAM I
STREAM II
The Lean A3 management method is a problem-solving methodology pioneered by Toyota and has been adopted by thousands of private and public sector organizations around the world to support their continuous improvement efforts. The first part of this presentation explores the collaborative, consensus building philosophy behind the A3 management method, the basic format of the A3 (think of an 11”x17” “placemat”) and how to use it to support continuous improvement efforts. The second half will focus on the experience of one group at Transport Canada that adopted the A3 management method: what worked, what didn’t and the initial impacts of the A3 management method on changing culture.
2:00 - 2:20 p.m.
Networking Break
2:20 - 3:20 p.m.
STREAM I
STREAM II
3:20 - 3:30 p.m.
Transit
3:30 - 4:30 p.m.
Lean Government Thinker and author: “We Don’t Make Widgets” and “Extreme Government Makeover”
Ken has a unique perspective on using Lean to transform government, particularly in the delivery of social services. As one of the leading thinkers and practitioners in the field, he will share his insights on failure demand, the backlog cycle, and many of the traps that prevent flow and improvement: keeping clients away from staff, to try and do everything through call centers, etc. These misguided attempt to reduce transaction costs in reality just drive up system costs as it takes eight touches to serve a client instead of one.
AGENDA - FRIDAY, JANUARY 25, 2019
7:30 - 8:30 a.m.
Registration/Networking/Breakfast
8:30 - 9:30 a.m.
STREAM I
Is Lean still relevant in the digital age?
STREAM II
9:30 - 9:45 a.m.
Networking Break
9:45 - 10:45 a.m.
STREAM I
Using Lean Measurement and Evaluation to Educate the World's Poor
Bridge International Academies is a network of schools educating over 250,000 students in India, Kenya, Liberia, Nigeria, Uganda and China. Steve will share how he and his team are deploying Lean Startup principles to bring high quality education to low income families in some of the world’s most difficult places to live and work. He’ll discuss the design of the core instructional program, share tools to help managers use evidence for improvement, and show examples of how using A/B testing has helped build a more effective curriculum.
STREAM II
Software Development 80% Faster
After 4 1/2 years of little progress using traditional waterfall project management to develop a major application, the Branch turned to Michelle to apply her knowledge of Agile/Scrum to the project. In eight months, the team accomplished what it could not in 4 1/2 years - working software with minimal bugs, and happy clients. Learn how they applied the Lean approach to software development to work 80% faster, delivering a better product.
10:45 - 11:00 a.m.
Transit
11:00 a.m. - 12:00 p.m.
STREAM I
STREAM II
12:00 - 1:00 p.m.
Lunch
1:00 - 2:00 p.m.
STREAM I
Compensation Advisor, Public Services and Procurement Canada and
STREAM II
2:20 - 2:20 p.m.
Networking Break
2:20 - 3:20 p.m.
Norman Bodek has a one-of-a-kind perspective on Lean. As the original publisher of the Japanese giants of Lean such as Ohno and Shingo, he was there at the beginning and in the decades since, he has seen what works and what does not. Norman will share his point of view on where Lean comes from, where it is today, and where it needs to go next.
3:20 - 4:20 p.m.
4:20 - 4:30 p.m.
