Registration/Networking/Breakfast

Welcome
Craig Szelestowski, Chair, Lean Government Summit

Networking Break

Takashi Harada was a junior high school track and field coach at the worst school in Osaka, Japan. After many years studying the world's best coaches, he created a new methodology to uplift his students. The school went from the lowest rated to the highest rated out of 380 schools and the students won 13 gold medals - number one in all of Japan.  Norman shares this breakthrough method to improve individual performance to use with your team members, or yourself as an individual contributor – to create world-class performance.

Lunch

Traditional efficiency thinking focuses on individual-level efficiency – keep individuals completely utilized (busy) and process performance will improve, or so the thinking goes. Lean, however, focuses on process flow efficiency – how quickly the end to end process delivers the product to the client (the right product, in the right amount, at the right cost and quality).  A remarkable thing happens when process flow is created – individuals in the process are much less overwhelmed and the client experiences faster delivery.  Win-win.  Using case studies from EDC, Ken will explore this phenomenon and help you identify practical ways to get started.

Networking Break

Many organizations want to get into Continuous Improvement and Lean, and start out with great intentions.  However, many hit the same hurdles – lack of engagement, miscommunication, and unclear goals.  The City of Fredericton has been working in Lean and Continuous Improvement for six years, resulting in $7.8 million removed from the annual budget (recurring) and removed 58 FTE through attrition.  They will provide their history and lessons learned dealing with various roadblocks and hurdles, along with do’s and don’t’s for those about to embark.  Participants should leave with points to ponder, evaluating their approach in different areas to avoid bumps along the way.

Transit

Q&A with Presenters/Wrap-up
Craig Szelestowski, Chair, Lean Government Summit

Registration/Networking/Breakfast

Welcome
Craig Szelestowski, Chair, Lean Government Summit

Transit

Approaches like Agile/Scrum can radically speed up software development.  However, recent research indicates that about 50% of functionality in custom software is rarely, or never used– the software is over-delivered.  Learn how to start with the problem(s) to be solved – and which problems should be solved by the CIO, and which by the COO.  In so doing, some organizations have reduced software requirements by 80%, and delivered better solutions, faster.

Transit

Some improvement facilitators are spooked by the language and data-analysis of Six Sigma.  But in avoiding Six Sigma, they are overlooking a set of tools and approaches that can dramatically increase their effectiveness as change agents.  In the presentation, Paul demonstrates a handful of Six Sigma tools and approaches that are both accessible and impactful, to integrate into the Lean practitioner’s toolbox.

Lunch

President, Collective Wisdom Inc. (via video-conference)

Lean Thinking has taken its rightful place in the effort to improve efficiency in transactional work. However, it is not fulfilling its potential in many areas, most notably with knowledge workers. This is due to a fundamental flaw in how Lean is presented and utilized. With a better constructed approach, Lean can be of value in non-production environments, including improving the efficiency and effectiveness of how people interact; a true boon to every business. For Lean Thinking, one size does not fit all. Lean Thinking 4.0 is the latest evolution of Lean, enabling organizations to apply Lean tools and concepts to their most valuable resource, people.

Networking Break

Q&A with Presenters/Wrap-up
Craig Szelestowski, Chair, Lean Government Summit