Lean Government Summit 2016

Lean Government Summit 2016 brings together global public servants and thought leaders to share breakthroughs in delivering products and services through improved processes, innovation and energized people.

In partnership with:

7:30 a.m. -
8:30 a.m.
8:30 a.m. –
8:35 a.m.
Craig Szelestowski
Chair, Lean Government Summit
8:35 a.m. –
10:00 a.m.
Deliverology and Target-Driven Change
Ken Miller
Lean Government Thinker and author: “We Don’t Make Widgets” and “Extreme Government Makeover”
Top-down, target-driven service initiatives such as Deliverology intuitively make sense to many leaders. Set a target, create a plan, follow-up with rewards and punishments and adjust as necessary. In reality the results are mixed – using measurement for rewards and punishment instead of learning and improvement can create low buy-in, gaming of the system, cynical staff, and the same old, same old. Ken Miller will share his views on how to implement citizen service delivery initiatives in order to create and sustain improved results, energize people and deliver more mandate, better.
10:00 a.m. –
10:30 a.m.
Networking Break
10:30 a.m. –
11:30 a.m.
Deliverology and a Better Way
John Seddon
Systems Thinker and author: “The Whitehall Effect: How Whitehall Became the Enemy of Great Public Services – And What We Can Do About It” and “Freedom From Command and Control”
In this candid talk via video link, John Seddon takes no prisoners in describing the UK’s Deliverology experience and argues that, contrary to the claims of its proponents, the fundamental thinking behind the approach was wrong-headed, delivered unintended consequences and demoralized public servants while fooling ministers. He proposes a better way based on his extensive experience improving service delivery in the UK and other jurisdictions.
11:30 a.m. –
12:30 p.m.
Continuously Improving Continuous Improvement
Wendy Korthuis-Smith
Director, Results Washington in the Office of Governor Inslee, State of Washington
The State of Washington is one of the leaders in North America in improving service delivery, listening to the voice of the customer and making government more effective using Lean. Learn how they have improved their approach to Lean continuous improvement through cycles of experimentation and enterprise-wide collaboration. Their successes and lessons learned can help accelerate your own transformation.
12:30 p.m. –
1:30 p.m.
1:30 p.m. –
2:30 p.m.
Beyond Lean Tools, Sustained Excellence
Ken Eakin and Elaine Richardson
Export Development Canada
When organizations start their Lean journeys, they often create a Lean “program”. History shows that many of these transformations have lost momentum and failed. What prevents these initiatives from succeeding and what can be done about it? Export Development Canada explains how it has transformed itself well beyond a process-improvement only organization by integrating Lean thinking into its Principles, Leadership, Systems, Tools and Behaviours. Learn how EDC has changed these enablers to create a sustained and thriving Crown Corporation.
2:30 p.m. –
3:30 p.m.
A Lean Approach to Developing Strategy
Trish Livingstone
Director of Continuous Improvement, Government of Saskatchewan
The Province of Saskatchewan has transformed strategic planning in the education and health sectors, using the principles of Lean Strategy Deployment or hoshin kanri. In this presentation, Trish will share an overview of their approach and lessons learned, and how they were able to create better plans, fewer but higher-impact priorities, greater ownership at all levels, reduce effort spent and finish more of their "must-do, can't fail" priorities. As a bonus, their approach identifies where they should focus their Lean improvement resources so that they avoid a "scattershot" approach to improvement and earn an even higher return on investment from their continuous improvement effort.
3:30 p.m. –
3:45 p.m.
Networking Break
3:45 p.m. –
4:45 p.m.
Meet with speakers and fellow practitioners to troubleshoot challenges and discuss specific topics in huddle sessions. Choose from:
• Target driven improvement initiatives and Deliverology
• Operational Excellence - Leadership, Systems, Tools and Behaviours
• Creating Leadership (including Middle Management) and Buy-in
• Finding time to improve
4:45 p.m. –
4:50 p.m.
Craig Szelestowski
Chair, Lean Government Summit
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