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Deliverology: The Good and the Bad

The Trudeau Government is embracing the concept of Deliverology to improve service delivery. Creating intense focus on delivery of value to citizens is a good thing.  That said, recent press such as this article in the Ottawa Citizen illustrate some potential downsides. What is Deliverology? From a Lean point of view, here’s what you should know about Deliverology: good and bad. Good: Deliverology promotes four very good things. Clear direction. The creation of specific performance measure ...