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Reducing a backlog of work using Lean

Ever feel like that ever-growing backlog of un-started or un-finished files has a life of its own? It can be hard to make progress on it, especially while clients keep calling, new requests come in and staff are busy creating backlog reports. You bring in temporary help to fix the problem but it doesn’t help and you’re left with low staff morale and an even larger backlog. If only you could blow up that backlog. Others have and you can too – here’s how. Lean thinking provides dynamite to clear a ...

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