Sebastien Arsenault
Lean Problem Solving with the A3 Management Method
Thursday, January 24 - 1:00 p.m.

Sebastien Arsenault has over 25 years of experience in the aviation sector in Canada as certified aircraft maintenance engineer. He worked for 15 years in aircraft maintenance – from crop dusters and bush planes to commuter aircraft. Sebastien also has experience in research and development and aerospace manufacturing gained with Bombardier. In 2009 he joined Transport Canada as a civil aviation safety inspector assigned to the airworthiness group. He is currently the manager of National Programs in the Civil Aviation Standards Branch at Transport Canada and leads a multidisciplinary team of subject matter experts dedicated to the betterment of the civil aviation surveillance program. The program’s goal is to deliver a surveillance program that effectively maintains aviation safety through; 

  • enhanced risk-based decision-making;
  • efficient and lean surveillance processes;
  • consistent surveillance program application throughout the system; and
  • increased job satisfaction through enhanced tools, training and relying on professional judgment.

Norman Bodek
What I've Learned - a lifetime on the front lines of Lean (via video-conference)
Friday, January 25 - 2:20 p.m.

Norman Bodek is president of PCS Press, a publishing, training, and consulting company. He discovered and published the works of : Dr. Shigeo Shingo and Taiichi Ohno, the inventors of the Toyota Production System.  He introduced the west to Kaizen Blitz, SMED, TPM, Poka-Yoke, Visual Factory, Hoshin, and QFD and other methodologies. In 1988 he initiated the Shingo Prize for Manufacturing Excellence with Professor Vern Buehler at Utah State University.  Most recently he co-authored a book with Bunji Tozawa titled The Idea Generator - Quick and Easy Kaizen.

Through newsletters, books and 50 industrial study missions to Japan Norman discovered, had translated and popularized many of the Japanese quality tools, techniques, and technologies that transformed American industry in the mid 1980's and 1990's.

Norman has been a frequent instructor and speaker for organizations including the American Management Association, President Reagan's Productivity Conference, Institute of Industrial Engineers, American Society for Quality, as well as at hundreds of conferences, seminars, and in plant training events. In 1988 he initiated the Shingo Prize for Manufacturing Excellence with Professor Vern Buehler.

Steve Cantrell
Using Lean Measurement and Evaluation to Educate the World's Poor
Friday, January 25 - 9:45 a.m. 

Steve Cantrell is Vice President for Measurement and Evaluation at Bridge International Academies. He is a former head of evaluation and research at the Bill & Melinda Gates Foundation where he co-directed the Measures of Effective Teaching (MET) project and led the foundation’s internal measurement, learning, and analytics. He previously served as Executive Director of the REL–Midwest, a federally funded research laboratory, and as Chief Research Scientist for the Los Angeles Unified School District. Additionally, he taught research methods at UCLA’s Luskin School of Public Affairs.

Steve has provided Congressional testimony and delivered keynote addresses and presentations to governors, chief state school officers, and a host of national, state, and local organizations. His writings have been published worldwide in both academic and practitioner-oriented publications. He is the co-author of Better Feedback for Better Teaching (Jossey-Bass, 2016).

Cantrell’s career began as a middle school teacher. He holds degrees from Brown University (B.A., Economics) and from the University of Southern California (Ph.D., Public Administration).

Bernard Chartrand
The Hard Cost of the Soft Stuff: Trust
Thursday, January 24 - 10:30 a.m. 

Bernard is an Ottawa-based facilitator specializing in Lean process improvement and Operational Excellence (organizational culture).  Prior to joining Lean Agility Inc. in August 2015 from Export Development Canada (EDC) – one of the country’s most advanced public sector Lean organizations – he held positions of Senior Advisor, Operational Excellence and Behavioural Coach, Organizational Development (contract). In these roles, he was a key player in EDC’s on-going Lean transformation, providing technical expertise and coaching to senior management on a cutting-edge approach to aligning Lean processes and management systems that drive ideal behaviours in order to attain optimal – and sustainable – results.  He has a unique ability to work on both the process and behavioural sides of effective organizational development.

He is an Integral Master Coach ™, adapting swiftly to different teams and cultures, and has been extensively involved in designing, delivering and coaching on programs to effect significant process and behavioural change within organizations.  He also holds a certification in Operational Excellence from the Shingo Institute, and is a Lean Government Black Belt (Lean Agility) and a Professional Scrum Master I (Scrum.Org).

Paul Choquette, Senior Consultant, Lean Agility Inc.

Paul Choquette
Six Sigma for Lean Practitioners
Friday, January 26 - 11:00 a.m. (concurrent session)

Paul is a process improvement and people management specialist with more than two decades of experience implementing dramatic business transformations in Canadian government. As Director, Organization Effectiveness and Lean Champion at Canada Post, he led millions of dollars of business improvements.

His excellence in Lean Six Sigma was recognized in the National Capital community when he won the 2012 Mercer Vision Award for HR Innovation, where the team that he led reduced the time to staff a position by 50%, among other transformational improvements.   Paul’s considerable practical experience is supported by a Lean Six Sigma Black Belt.  Bilingual, he works in both English and French. Since coming on board with Lean Agility in 2014 he has brought Lean to 17 government agencies and departments.

Ken Eakin
Is Lean still relevant in the digital age?
Friday, January 25 - 8:30 a.m.

Ken Eakin is currently a Senior Advisor, Finance and Technology, at EDC, where he has been, since 2014, a Lean teacher, facilitator, advocate and coach to leaders at all levels, including senior executives in the Finance, IT, Lending and Insurance functions.  Prior to working at EDC, he worked as a Process Improvement Manager in the container shipping industry in Toronto, where he earned his certification as a Lean Six Sigma Black Belt.  He holds an MA in Communications from the University of Wisconsin-Madison, and an MBA from the University of Toronto.

Scott Gray
Lean and Servant Leadership - Increasing production, reducing backlog and continuously improving in municipal operations
Thursday, January 24 - 2:30 p.m.

Scott is a professional engineer with an environmental civil engineering background. He has 15 years of working experience in a variety of fields including: water research, environmental consulting, pharmaceuticals, senior operations management in a large manufacturing plant and in the municipal sector in Water Services for the past 3 years. Most recently, Scott has started a new role as the Plant Manager of the Wastewater Treatment Plant and Facilities at the City of Ottawa.

Scott Laberge
Lean and Servant Leadership - Increasing production, reducing backlog and continuously improving in municipal operations
Thursday, January 24 - 2:30 p.m.

Scott is a Water Resources Engineering Technologist with an extensive background in municipal utility operations and maintenance.  He has 20 years of working experience in a variety of roles including; Operator, Process Technologist, Operations Supervisor, Program Lead Linear Asset Renewal, Operations Manager, and Plant Maintenance Manager. Currently, Scott is the Manager, Wastewater Collection at the City of Ottawa responsible for operating and maintaining a 2800 km2 linear network valued at $11.5 billion.  Assets include: 6000+ km pipe, 200000+ catch basin/maintenance hole structures and ~100 Remote Wastewater Facilities (150 pumps ranging from 1 – 400 HP).

Peter Lok
Lean Problem Solving with the A3 Management Method
Thursday, January 24 - 1:00 p.m.

Peter began working in quality management in the early 90s when the consulting company he worked for set up a strategic alliance with a US-based company pitching Total Quality Management (TQM) services to the public sector. He undertook several assignments applying TQM principles and took this skill set to the Conference Board of Canada where he continued project work but also participated in the Board’s internal quality initiatives. In 2003 Peter joined Export Development Canada where he was first exposed to Lean. As a member of the team that drove the Lean business transformation, he worked with management and staff on specific transformation initiatives as well as coaching and mentoring aspiring green belts. He moved to the Canadian Transportation Agency in 2011 where he was appointed the manager of business transformation – applying Lean management principles to the Agency’s regulatory practices. In 2016 Peter transferred to Transport Canada to take on the role of Lean advisor. His current work is focused on supporting a number of kaizen as well as business transformation initiatives.

Peter holds a Master of Arts in Economics from Queens University, obtained a Six Sigma Blackbelt from Motorola Corporation and has a Project Management Professional (PMP) designation from the Project Management Institute.

Ken Miller
Gaming the system - how the misuse of data impedes innovation
Thursday, January 24 - 8:30 a.m. and
Increasing your capacity to do more good: applying Lean to social services in the U.S.
Thursday, January 25 - 3:30 p.m.

Ken Miller is the founder of the Change & Innovation Agency, a firm dedicated to increasing government’s capacity to do more good. Ken has worked with amazing people in the most difficult environments to tackle the big issues facing government today.

Ken was the Deputy Director of the Missouri Department of Revenue, where he was part of a transformation effort that reduced the time to issue tax refunds by 80% (fastest in the nation) at less cost and cut wait times in motor vehicle offices by half. The agency received a State Quality Award – one of only a handful of government agencies in the country to receive such a distinction. Ken was then named Director of Performance Improvement for Missouri State Government, one of only two states to receive an A grade from GOVERNING for Managing for Results.

Ken, named one of the country’s top change agents by Fast Company magazine, is the author of three books: “Extreme Government Makeover: Increasing Our Capacity To Do More Good,” “We Don’t Make Widgets: Overcoming the Myths That Keep Government From Radically Improving,” and “The Change Agent’s Guide to Radical Improvement.” He has also written numerous articles and columns on how to improve the performance of government.

Ken was later named Director of Performance Improvement for Missouri State Government, where he led award-winning performance measurement initiatives and a series of transformation projects saving more than $200 million overall. 

Glen Orsak, Director of Executive Programs, Tefler Centre for Executive Leadership

Glen Orsak
Improving your work and taking care of yourself with Mindfulness
Friday January 25 - 1:00 p.m. 

Glen leads Telfer Executive Programs at the Telfer Centre for Executive Leadership. With over 20 years of experience as a management consultant and as a leadership development coach, he oversees the development and delivery of innovative programs that enable leaders to maximize their impact.  Previously, Glen practiced as a management consultant at Deloitte Consulting for 20 years, during which he spent 10 years as a Partner and practice leader.  Glen specializes in professional services practice development, business innovation and strategy execution, strategic change and business improvement initiatives, business and technology strategy, and leadership and team development.  He brings extensive general management experience, with a passion for strategic leadership, personal development and building high performance organizations. 

David Pike
Adopting Lean at the Pay Centre in Miramichi
Friday January 25 - 1:00 p.m. 

David grew up in many small towns across Atlantic Canada and now, with his wife and 3 kids, calls Miramichi N.B, home. In 2013 after leaving management within FGL Sports David found himself as a rookie in the world of Public Service Pay. Taking roles as a Compensation Advisor and later a Verifier, Coach and Team Leader, David often found himself asking the disruptive question, “why?”. In 2017 David was selected for Lean Green Belt Training and was certified in June 2018. David now engages groups through Lean process improvement, strategy, and leadership initiatives. David is a co-founding member of the Pay Centres Lean Innovation team.

Peter Savoie
Adopting Lean at the Pay Centre in Miramichi
Friday January 25 - 1:00 p.m. 

Peter is a Newfoundlander who spent his formative years in Halifax. He now lives in Miramichi NB. His first foray into public service was with the Nova Scotia Department of Education where he was involved in programing to support post-secondary students with disabilities.

Previously an ASL interpreter and then a Web Developer, Peter has been with the Public Service Pay Centre since 2012 where he was a leader in Quality Assurance. Peter now engages groups through LEAN process improvement and leadership initiatives. Peter is a founding member of the Centre's new LEAN Innovation team.

Renée Smith
Make Work more Human
Thursday, January 24 - 2:20 p.m.

Renée Smith serves as the Director of Workplace Transformation for Washington State as part of the Governor’s Results Washington Team. She champions a more humane and effective workplace through primary research, writing, and speaking on Making Work More Human by increasing love and decreasing fear in the workplace. Renée leads the development of the Human Workplace community across the state and provides resources to cultivate human-centered leaders, teams, and Lean advisers.

Before joining Results Washington, Renée spent nearly seven years at the Department of Enterprise Services where she served on the Corporate Council and led the Organization Development Services division that provided Lean Transformation Services and Change Excellence Services to DES and G2G Lean Consulting to other state and local governments. Renée earned a Master of Science in Organization Development from Pepperdine University. She lives in Tacoma and enjoys drawing, cooking, and traveling.

Michelle St.-Pierre
Software Development 80% Faster
Friday, January 25 - 9:45 a.m.

Michelle is a Senior Manager in the Federal Public Service who excels in delivering complex files in high pressure environments through an engaged leadership style that leaves Teams both motivated and productive. 

Michelle’s diverse background ranges from being a key enabler for the strategic realignment of enterprise security accountabilities, authorities, responsibilities and resources for a large GC Department, to her most recent success energising the Electronic Product Licensing Application at Health Canada.  For the Health Canada project, Michelle and her Team just received the CIO Health Canada Award of Excellence (2018). 

Her infectious spirit and can-do attitude is motivating others at Health Canada’s Information Management Service Delivery organisation to integrate new industry best-practices using Agile™ to make Teams more productive, engaged… and happier… in the work-place. 

Michelle has a Lean Government Green Belt (Lean Agility Inc.), is ITIL certified and has achieved professional certifications as a Professional Scrum Master I with Scrum.org.

Craig Szelestowski, Founder Lean Agility Inc.

Craig Szelestowski
Get to Know these Hidden Root Causes: Beyond Process
Thursday, January 24 - 10:30 a.m. and

Agile/Scrum for Government 101

Friday, January 25 - 11:00 a.m.

Craig Szelestowski is a Lean government and transformation specialist with close to two decades of experience implementing dramatic turnarounds in Canadian government. He started Lean Agility Inc. in 2010 to apply Lean exclusively to government organizations. With his coaching, his clients have reduced lead times by more than 80%, increased capacity by up to 200% and created outstanding levels of employee engagement.

In his public service career, as Vice President of Human Resources, Lean and Quality, he led the Royal Canadian Mint’s Lean transformation which helped move the organization through a challenging era of cutbacks and job losses into an extended period of financial and organizational health and stability. During his tenure, the Mint realized tens of millions of dollars of Lean improvements, dramatically reduced the time and effort to deliver its products and services, moving from a financial loss, to a profit of over $68 million. In terms of employee engagement, it improved from 100 grievances per year to 20 per year and was named by Maclean’s magazine as one of “Canada’s Top 100 Employers” from 2007 to 2010.

He is widely regarded as one of Canada’s thought leaders on the application of Lean to both knowledge/project-based work as well as to more transactional work such as permits and applications. He has combined Lean and Agile/Scrum to dramatically improve the delivery of custom software.  He has served multiple times as a part-time professor at the Telfer School of Business at the University of Ottawa. He is currently the co-designer and instructor of Telfer’s White and Yellow Belt Lean Service programs and teaches Lean to Telfer’s MBA students.

Lise Vaillancourt
Lean Transformation at the Montfort Hospital
Friday, January 25 - 8:30 a.m.

Lise has been a director at Montfort Hospital in Ottawa since 2006. Lise has successfully completed several projects such as wait time strategies in surgery, access to emergency care and patient flow. She has been leading Lean initiatives since 2009.

She has a degree in pharmacy and has over twenty-five years of management experience filling a number of leadership positions in Ontario and Quebec hospitals. Lise has also distinguished herself as a senior officer with the Canadian Forces Health Services.

Lise has completed a master's degree in public administration and a Lean Master Black Belt certification.

Nadia Vallières and Alain Pelletier
70% Faster and Happier Clients – Lessons from the Front Lines
Thursday, January 24 - 1:00 p.m.

Alain Pelletier and Nadia Vallières, have worked in various positions within the Human Resources community over the past 15 to 20 years. Their desire to see improvements to how services are delivered across HR disciplines led them to the practice of Lean principles. 

They are currently working at the Department of Innovation, Science, and Economic Development Canada (Industry Canada), in the Human Resources Branch. Nadia is the Director of the Business Transformation Office, and Alain Pelletier a Director & HR Business Partner. ISED has led multiple reviews of business processes over the last 3 years, including: reducing time to complete a collective staffing process from an average of 12 months to 12 weeks; reducing the time to process low impact classification actions from 176 days to 6 days; and reducing the time to process HR Express actions from 10 days to 2 days; while improving the experience for managers, increasing quality, and reducing effort time.

They are here today to share their experience working together to achieve results from both the Lean practitioner and Business Manager perspective.