If your organization is facing a change in mandate, has an urgent need to meet the requirements of new legislation or is dealing with delays in the delivery of products or services, Lean process improvement facilitation can help you address the issue directly.
Process improvement workshops are facilitated by Lean Black Belt practitioners who guide an improvement team through a 5-step framework (known as DMAIC) to identify and resolve breakdowns in a process and set up continuous improvement habits to drive positive, ongoing results.
A typical process improvement facilitation is broken up into three parts:
A successful workshop will usually also include at least 1 day of introductory Lean training for staff (Lean White Belt Certificate). This ensures people understand why and how the improvements will benefit the them—building buy-in for the project and setting the stage for effective brainstorming of improvement ideas.
Public sector organizations hiring outside Lean process improvement facilitators should be wary of practitioners who:
Use Lean manufacturing techniques without adapting them to address the unique nature of government work (for example: layers of approvals, role of internal and external stakeholders)
Can't demonstrate that their work delivered radically improved results that continued after their facilitation work was complete
Claim that it's easy to realize improvement results in days—a given step in a process can be improved quickly but transformation of a multi-step end-to-end process takes time
Create unnecessary barriers-to-entry by relying on Japanese Lean terminology without explaining the concepts in practical language that is easily understood and passed on