Without internal support for a Lean improvement project, it’s hard to get your ideas to stick. Get, and keep attention, by creating a compelling problem statement. Good problem statements are short and specific – when was the last time you saw a briefing note go viral?
To be effective, problem statements should include input from clients, stakeholders and end-users answering the 4W2H questions.
|4W2H Problem Statement Worksheet||Answer|
|Why is it a problem? What are the consequences?|
|Where is it a problem? What part of the process?|
|Who is affected by the problem?|
|When does it happen? Regularly or as an event?|
|How do you know it is a problem?|
|How much time, defective output, preventable non-value added demand etc. as a result?|
|DRAFT PROBLEM STATEMENT:|