Building internal support for Lean projects


Without internal support for a Lean improvement project, it’s hard to get your ideas to stick. Get, and keep attention, by creating a compelling problem statement. Good problem statements are short and specific – when was the last time you saw a briefing note go viral?

To be effective, problem statements should include input from clients, stakeholders and end-users answering the 4W2H questions.

Process Name:
4W2H Problem Statement Worksheet Answer
Why is it a problem? What are the consequences?
Where is it a problem? What part of the process?
Who is affected by the problem?
When does it happen? Regularly or as an event?
How do you know it is a problem?
How much time, defective output, preventable non-value added demand etc. as a result?
DRAFT PROBLEM STATEMENT: