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Deliverology: The Good and the Bad

The Trudeau Government is embracing the concept of Deliverology to improve service delivery. Creating intense focus on delivery of value to citizens is a good thing.  That said, recent press such as this article in the Ottawa Citizen illustrate some potential downsides. What is Deliverology? From a Lean point of view, here’s what you should know about Deliverology: good and bad. Good: Deliverology promotes four very good things. Clear direction. The creation of specific performance measure ...

Execution. Why Lean improvement projects fail.

According to change management guru John Kotter, at least 70% of major projects do not meet their stated goals. Why don’t great ideas and great people create great results? It often comes down to execution. In our experience most organizations recognize the importance of developing a good strategy to solve an issue, but don’t put nearly as much effort into figuring out how to execute their plan effectively, especially when it comes to getting stakeholders on board to support change ...

Reducing a backlog of work using Lean

Ever feel like that ever-growing backlog of un-started or un-finished files has a life of its own? It can be hard to make progress on it, especially while clients keep calling, new requests come in and staff are busy creating backlog reports. You bring in temporary help to fix the problem but it doesn’t help and you’re left with low staff morale and an even larger backlog. If only you could blow up that backlog. Others have and you can too – here’s how. Lean thinking provides dynamite to clear a ...

Required reading for Lean government

I read Ken Miller’s “We Don’t Make Widgets: Overcoming the Myths that Keep Government from Radically Improving” while on vacation this summer. I reluctantly picked it up thinking that it would be hard to finish a book about the business of government while lounging by the pool but I was pleasantly surprised to not only finish it in a day but also enjoy it. At a manageable 116 pages it’s a short read, filled with real-life, often humourous example of inefficient gove ...