Kevin Page, Founding President and CEO, Institute of Fiscal Studies and Democracy

Kevin Page
Lean, Systems Thinking and Evidence-Based Decision-Making in Government
Thursday, January 25 - 8:35 a.m.

Kevin Page is the founding President and CEO of the Institute of Fiscal Studies and Democracy (IFSD) at the University of Ottawa.

Mr. Page was appointed Canada's first Parliamentary Budget Officer on March 25, 2008 where he served a five-year term.  Mr. Page led a talented team that built the first legislative budget office in Canada, viewed as a leading practice among peer nations by such organizations as the IMF and OECD.

Following his tenure as PBO and a 27-year career in the public service, Mr. Page was appointed Jean-Luc Pepin Research Chair at the University of Ottawa where he designed and taught courses in public finance and economics and oversaw research and advisory projects in Canada and around the world.

A globally recognized authority on fiscal matters, Mr. Page serves as advisor to the South African Parliamentary Budget Office, the Slovakian Fiscal Council, and the Global Network of Parliamentary Budget Offices (GN-PBO). 

Mr. Page was born in Fort William (Thunder Bay), Ontario. His undergraduate education took place at Lakehead University (Ontario) & Simon Fraser University (British-Columbia) and he has an M.A. in Economics from Queen's University. Mr. Page lives in Ottawa, is married and is the father of three children.

Norman Bodek
The Harada Method
Thursday, January 25 - 10:30 a.m. (concurrent session)

Norman Bodek is president of PCS Press, a publishing, training, and consulting company. He discovered and published the works of : Dr. Shigeo Shingo and Taiichi Ohno, the inventors of the Toyota Production System.  He introduced the west to Kaizen Blitz, SMED, TPM, Poka-Yoke, Visual Factory, Hoshin, and QFD and other methodologies. In 1988 he initiated the Shingo Prize for Manufacturing Excellence with Professor Vern Buehler at Utah State University.  Most recently he co-authored a book with Bunji Tozawa titled The Idea Generator - Quick and Easy Kaizen.

Through newsletters, books and 50 industrial study missions to Japan Norman discovered, had translated and popularized many of the Japanese quality tools, techniques, and technologies that transformed American industry in the mid 1980's and 1990's.

Norman has been a frequent instructor and speaker for organizations including the American Management Association, President Reagan's Productivity Conference, Institute of Industrial Engineers, American Society for Quality, as well as at hundreds of conferences, seminars, and in plant training events. 

Jacob Stoller, Author "The Lean CEO"

Jacob Stoller
Lean Leadership in Government
Thursday, January 25 - 10:30 a.m. (concurrent session) and

Selling Lean with Respect

Friday, January 26 - 8:35 a.m. (concurrent session)

Jacob Stoller is an author, speaker, and consultant specializing in communication between experts and outsiders in areas such as Lean management, information technology, accounting, and engineering. A frequent commentator in the business press, Jacob has delivered a variety of learning events in Canada and the US, and authored reports, training materials, and other corporate documents for clients such as Microsoft, Dell Computer, Staples, Pitney Bowes, International Data Corporation (IDC), CMA Canada, and the Conference Board of Canada.

Jacob’s recent book The Lean CEO uses CEO narratives to bridge the communication gap between Lean experts and the general business community.

Ken Eakin, Senior Advisor, Operational Excellence, Export Development Canada

Ken Eakin
Individual Efficiency vs. Process Flow Efficiency
Thursday, January 25 - 1:00 p.m. (concurrent session)

Ken is Senior Advisor, Operational Excellence, at the crown corporation Export Development Canada, an export credit agency providing insurance, financing and market knowledge to Canadian exporters. Prior to working at EDC, he spent 13 years working in the container shipping industry, where he was first introduced to process improvement methodologies and earned his LSS Black Belt. Currently he acts as a lean coach to leaders at all levels, with an emphasis on lean management systems and the Shingo model of Enterprise Excellence.  He is obsessed with translating lean theory into meaningful practice in a knowledge-work environment.

Bernard Chartrand
Resilience Skills for Change Agents
Thursday, January 25 - 1:00 p.m. (concurrent session)

Bernard is an Ottawa-based facilitator specializing in Lean process improvement and Operational Excellence (organizational culture).  Prior to joining Lean Agility Inc. in August 2015 from Export Development Canada (EDC) – one of the country’s most advanced public sector Lean organizations – he held positions of Senior Advisor, Operational Excellence and Behavioural Coach, Organizational Development (contract). In these roles, he was a key player in EDC’s on-going Lean transformation, providing technical expertise and coaching to senior management on a cutting-edge approach to aligning Lean processes and management systems that drive ideal behaviours in order to attain optimal – and sustainable – results.  He has a unique ability to work on both the process and behavioural sides of effective organizational development.

He is an Integral Master Coach ™, adapting swiftly to different teams and cultures, and has been extensively involved in designing, delivering and coaching on programs to effect significant process and behavioural change within organizations.  He also holds a certification in Operational Excellence from the Shingo Institute, and is a Lean Government Black Belt (Lean Agility) and a Professional Scrum Master I (Scrum.Org).

Wayne Kierstand, Manager, Improvement and Innovation, City of Fredricton

Wayne Kierstead
Lean in Municipalities
Thursday, January 25 - 2:20 p.m. (concurrent session)

Wade Kierstead is the manager of Improvement and Innovation with the City of Fredericton, and a Lean Six Sigma Master Black Belt.  He leads a mixture of forty-five part-time and five full-time trained Green and Black Belts on the City of Fredericton’s journey of Continuous Improvement with a goal of “Fact Based Decision Making” and having staff work with “eyes open”. 

With experience in Staffing to Demand, Daily Management, Lean Six Sigma, and other tools, the Continuous Improvement team is redesigning how the City operates from the ground up.  Wade’s journey with the City spans twenty-one years and includes being Supervisor of IT Infrastructure, Systems Architect for the City of Fredericton’s fibre and wireless carrier e-Novations, and a Lean coach and champion.  Previously Wade worked with Unisys in New Brunswick, and IBM Canada in Toronto, Ontario.  

Glen Orsak, Director of Executive Programs, Tefler Centre for Executive Leadership

Glen Orsak
Crucial Conversations for Lean Change Agents
Thursday, January 25 - 2:20 p.m. (concurrent session)

Glen leads Telfer Executive Programs at the Telfer Centre for Executive Leadership. With over 20 years of experience as a management consultant and as a leadership development coach, he oversees the development and delivery of innovative programs that enable leaders to maximize their impact.  Previously, Glen practiced as a management consultant at Deloitte Consulting for 20 years, during which he spent 10 years as a Partner and practice leader.  Glen specializes in professional services practice development, business innovation and strategy execution, strategic change and business improvement initiatives, business and technology strategy, and leadership and team development.  He brings extensive general management experience, with a passion for strategic leadership, personal development and building high performance organizations. 

Caroline Dunn, Director General, HR Branch, Innovation, Science and Economic Development Canada

Caroline Dunn
Transforming HR with Lean
Thursday, January 25 - 3:30 p.m. (concurrent session)

Caroline has worked for 27 years in human resources management in the public sector, and is currently the head of human resources at Innovation, Science and Economic Development Canada (ISED, formerly called Industry Canada).  She is very active in the federal HR community, not only as a member of the HR Council Executive, but also on advisory bodies for the Public Service Commission and the Canada School of Public Service, as well as on the PE Generics steering committee and the DG HR-to-Pay Committee.  Her participation is frequently sought for various ad hoc working groups, where the breadth of her experience and depth of her commitment to improving HR are continuously evident.

Prior to joining ISED, Caroline held executive roles in human resources at the National Research Council of Canada, Canada Post, Public Works and Government Services Canada, Finance Canada, the Canadian International Development Agency, and Agriculture and Agri-Food Canada.  She is a member of the Human Resources Professionals Association (HRPA), and has been a Certified HR Professional since 2001.  She is an active mentor for several other HR professionals, and has both a Bachelor of Business Administration and a Certificate in Industrial Relations from the Université du Québec in Hull.

Caroline uses her experience to improve her understanding and clarity of vision regarding the trends and opportunities for the future of HR management.  She works collaboratively and strategically, and is leading a multi-year Business Transformation Strategy to improve HR service at ISEDC and contribute to government-wide HR modernization, including the introduction of a client-focused model using Lean processes and thinking.  As a clear leader in people management, she also sets a personal example for her colleagues through her own actions, which constantly demonstrate her commitment to her staff and to service excellence.

In May 2017, Caroline received the Michelle C. Comeau Human Resources Leadership Award as the top Head of Human Resources in the public service in 2016.

Mark Jarvis, Senior Consultant, Lean Agility Inc.

Mark Jarvis
Aligning Regional Processes
Thursday, January 25 - 3:30 p.m. (concurrent session)

As a federal public service employee for over 12 years, Mark has specialized as a Lean government and transformation specialist with over a decade of experience implementing Lean transformation projects at the Immigration and Refugee Board of Canada and elsewhere within the Canadian government. He joined Lean Agility Inc. in 2017. With his facilitation, training and coaching, the teams he has supported have reduced lead times by more than 80%, increased capacity by up to 180% and improved staff engagement. 

In his career he has won seven awards for his excellence in implementing change and transformation.  Mark has introduced, provided a broader understanding and/or applied Lean in over 60 projects in public sector organizations throughout Canada.

John Seddon, Author of Systems Thinking in the Public Sector and Freedom from Command and Control

John Seddon
Beyond Command and  Control: eradicating the causes of Failure Demand
Friday, January 26 - 8:35 a.m. (concurrent session)

John Seddon is an occupational psychologist, researcher, professor, management thinker and leading global authority on change, specializing in the service industry. He is the managing director of Vanguard, a consultancy company he formed in 1985 and the inventor of ‘The Vanguard Method’. Vanguard Consulting Ltd has franchisees in Scotland, Ireland, Denmark, Sweden, New Zealand, Australia, Croatia and The Netherlands. Vanguard helps service organizations change from a conventional command-and control design to a systems design, using a proprietary method – The Vanguard Method.

John’s prominence grew following attacks on current British management thinking including: the belief in economies of scale, quality standards such as ISO9000 and much of public sector reform including ‘deliverology’, the use of targets, inspection and centralised control of local services. The Daily Telegraph described him as a “reluctant management guru”, with a background in occupational psychology. He adapted the Toyota Production System and the work of W. Edwards Deming and Taiichi Ohno into a methodology called ‘The Vanguard Method’ for improving performance in service industries. He is critical of target-based management, and of basing decisions on economies of scale, rather than ‘economies of flow’.

John Seddon has published five books. In his 2008 book, Systems Thinking in the Public Sector, he provided a criticism of the UK Government reform programme and advocated its replacement by systems thinking.

John won the first Management Innovation Prize for ‘Reinventing Leadership’ in October 2010.

Craig Szelestowski, Founder Lean Agility Inc.

Craig Szelestowski
Lean IT - Deliver less software and delight your clients 
Friday, January 26 - 9:45 a.m. (concurrent session) and

Agile/Scrum for Government 101

Friday, January 26 - 11:00 a.m. (concurrent session)

Craig Szelestowski is a Lean government and transformation specialist with close to two decades of experience implementing dramatic turnarounds in Canadian government. He started Lean Agility Inc. in 2010 to apply Lean exclusively to government organizations. With his coaching, his clients have reduced lead times by more than 80%, increased capacity by up to 200% and created outstanding levels of employee engagement.

In his public service career, as Vice President of Human Resources, Lean and Quality, he led the Royal Canadian Mint’s Lean transformation which helped move the organization through a challenging era of cutbacks and job losses into an extended period of financial and organizational health and stability. During his tenure, the Mint realized tens of millions of dollars of Lean improvements, dramatically reduced the time and effort to deliver its products and services, moving from a financial loss, to a profit of over $68 million. In terms of employee engagement, it improved from 100 grievances per year to 20 per year and was named by Maclean’s magazine as one of “Canada’s Top 100 Employers” from 2007 to 2010.

He is widely regarded as one of Canada’s thought leaders on the application of Lean to both knowledge/project based work as well as to more transactional work such as permits and applications. He has combined Lean and Agile/Scrum to dramatically improve the delivery of custom software.  He has served multiple times as a part-time professor at the Telfer School of Business at the University of Ottawa. He is currently the co-designer and instructor of Telfer’s White and Yellow Belt Lean Service programs and teaches Lean to Telfer’s MBA students.

Paul Choquette, Senior Consultant, Lean Agility Inc.

Paul Choquette
Six Sigma for Lean Practitioners
Friday, January 26 - 11:00 a.m. (concurrent session)

Paul is a process improvement and people management specialist with more than two decades of experience implementing dramatic business transformations in Canadian government. As Director, Organization Effectiveness and Lean Champion at Canada Post, he led millions of dollars of business improvements.

His excellence in Lean Six Sigma was recognized in the National Capital community when he won the 2012 Mercer Vision Award for HR Innovation, where the team that he led reduced the time to staff a position by 50%, among other transformational improvements.   Paul’s considerable practical experience is supported by a Lean Six Sigma Black Belt.  Bilingual, he works in both English and French. Since coming on board with Lean Agility in 2014 he has brought Lean to 17 government agencies and departments.

Geoff Bowlby, Director General of Collection and Regional Services, Statistics Canada

Geoff Bowlby
Lean & Agile Case Study
Friday, January 26 - 1:00 p.m. 

Geoff Bowlby has a Bachelor’s of Arts in Economics from Glendon College, York University and a Master’s of Arts in Economics from the University of Waterloo. After a year working as an Economist at the Ontario Regional Office of Industry Canada, Geoff came to Statistics Canada in May 1995. Geoff has worked in many parts of Statistics Canada, and has been the Director in Labour Statistics, and Director in Special Surveys.

In 2014, he became Director General of Collection and Regional Services for the department, overseeing all household and business survey activity at Statistics Canada. Prior to becoming an executive, Geoff spent most of his career as an analyst with the Labour Force Survey. Over a dozen years, Geoff authored or co-authored 35 published papers, most of which have focused on labour market issues. Geoff has represented Statistics Canada frequently at the United Nations and at the International Labour Organization.

Geoff has been married to Sara Jo for 23 years, and has three children: Genevieve (18), Samuel (15) and Gabrielle (10).

Dr. Robert Brown, President, Collective Wisdom

Dr. Robert Brown
Lean Thinking 4.0
Friday, January 26 - 1:00 p.m. (concurrent session)

Bob Brown is a certified Lean Leader with over 45 years of performance enhancement experience including professional and Olympic athletes, large and small organizations, and large and small Lean projects. Dr. Brown has specialized in the people side of Lean Thinking in addition to process improvement. This enables superior employee engagement and significantly improved sustainability. Highlights include a one-session problem-solving consultation over coffee that resulted in yearly two million dollar savings and a weeklong kaizen workshop that reduced a process from an erratic one-three months to the majority being completed in 90 minutes. The key to both was Dr. Brown’s ability to help people see problems differently and to solve the problems with their “collective wisdom.”  Dr. Brown is a frequent presenter at the Washington State Lean Transformation Conference.